FAQ


You've got questions. We've got answers.

I never received a notification email. Where is it?
Please check your spam folder for any missing emails, and add us to your safe senders list to ensure future notifications are delivered to your inbox.
How long does it take to ship?
Depending on where you live, your shipment will take 5-8 business days from the time it leaves our warehouse.
How fast does it really charge?

Our True Fast Charge tests averaged a 40% faster charge than the nominal charge rate for traditionally charging phones. For optimal power, we strongly suggest plugging the USB into the cigarette charging port with the included adapter

Does it charge through my phone case?

Our charger works with most non-metal cases that are 5mm in thickness or less. You may have to remove your phone case in order to charge wirelessly.

I thought the charger was wireless. Why does it come with a micro USB cord?

Your charger needs to be plugged into the cigarette adapter or USB port in order to work. True Fast Charge wireless charging is ~40% faster than a regular charge, so it takes a considerate amount of energy to power the charger. Currently, we have no knowledge of any charger that doesn’t need a power source

How do I mount it?

Using the vent mount: Drop the plastic ring over the cylinder end of the mount. Push the cylinder into the back of the charger until it clicks. Screw the plastic ring until it’s snug against the charger. Press the clip (at the end of the arm) hard enough until the clamps open, attach to desired vent, and release. (Because the clamps are designed for your phone’s safety, they can be tough to squeeze, so ensure you’re providing ample force.)

Here's a user-submitted video showing how it's done:

Using the windshield/dash mount: Make sure the surface (whether on your dash or windshield,) you’re attaching the charger to is clean and dry. Drop the plastic ring over the cylinder end of the mount. Push the cylinder into the back of the charger until it clicks. Screw the plastic ring towards the charger until it’s snug. Remove the plastic covering the suction mount, place the mount, and click the switch down (towards the suction).

 

What are the dimensions of the charger?

The base of the charger measures 63mm across at the top, and 57mm at the bottom. When the arms and gravity foot-bed are fully extended, the max length is 150mm, and the max width is 91.5mm. From the back of the base to the edge of the security arms, the thickness of the charger measures 32mm. The extendable arm on the windshield/dash mount reaches up to 190mm. All measurements are approximate.

Will the charger overheat?

Our chargers were designed with induction overheating protection, and all compatible phones will shut down before they overheat. Having said that, wireless charging is made possible by induction, which does produce some heat. If you’re using heavy apps (like navigation), you risk your phone shutting down due to excessive heat. Please do not expose the charger to open flames or extreme heat. Depending where you live, on hot days you should keep your charger out of direct sunlight for long periods of time. You wouldn't leave your phone or (other electronics) on your car's dashboard to bake in the hot summer sun, would you? Our charger is no exception.

Is it compatible with Apple CarPlay or Android Auto?

Our car charger does not sync with your in-dash entertainment system.

What phones are compatible with your chargers?

Our charger works with all Qi-enabled devices. If your phone has wireless charging capabilities it will work with our products. If you're not sure, see the list below:

Apple
iPhone 8
iPhone 8 Plus
iPhone X
iPhone Xs
iPhone Xs Max
iPhone Xr
Asus
PadFone S
BlackBerry
Passport
PRIV
Z30
Blackview
BV5800 Pro
BV6800 Pro
BV9500 Pro
BV9500
CASIO
G'z One Commando
Caterpillar
Cat S50Cat S50C
DeWalt
MD501
MIL810GEnergy
SistemEnergy
Phone Pro Qi
Fujitsu
Arrows F-09D
Arrows Kiss F-03D
Arrows Kiss F-03E
Arrows X F-10D
Google (Does not support Fast Charge)
Nexus 4
Nexus 5
Nexus 6
Pixel 3
Pixel 3 XL
HP
Elite X3
HTC
Droid DNA
Windows Phone 8X
Huawei
Mate 20 Pro
P30 Pro
Kyocera
Brigadier
DuraForce
Hydro Elite
Torque G02
Torque KC-S701
Urbano L01
Urbano L03
LG
G2
G3
G6
G6 Plus
G7
G7 ThinQ
V30 / V30 ThinQ
V35 / V35 ThinQ
V40 / V40 ThinQ
Lucid 2
Lucid 3
Optimus F5
Optimus G Pro
Optimus It L-05E
Spectrum 2
Vu 2
Vu 3
V30
V30 Plus
M.T.T.
Master 4G
Microsoft
Lumia 950
Lumia 950 Dual
Lumia 950 XL
Lumia 950 XL Dual
Mlais
MX69W
Motorola
Droid Maxx
Droid Mini
Droid Turbo
Droid Turbo 2
Moto Maxx
Moto X Force
mPhone
mPhone 8
NEC
Medias PP N-01D
Medias X N-04E
Nokia
Lumia 1520
Lumia 735
Lumia 830
Lumia 920
Lumia 928
Lumia 929 (Icon)
Lumia 930
8 Sirocco
Oukitel
U23
Panasonic
Eluga P P-03E
Eluga V P-06D
Eluga X P-02E
Eluga X1
Eluga X1 Pro
Philips
X723
Razor
Phone 2
RugGear
RG730
Samsung
Galaxy S6
Galaxy S6 Active
Galaxy S6 Edge
Galaxy S6 Edge Plus
Galaxy S7
Galaxy S7 Active
Galaxy S7 Edge
Galaxy S8
Galaxy S8 Active
Galaxy S8 Plus
Galaxy S9
Galaxy S9 Plus
Galaxy S10
Galaxy S10e
Galaxy S10 Plus
Galaxy Note 8
Galaxy Note 9
Galaxy Note 10
Leader 8
W2016
Saygus
V SQUARED
Sharp
Aquos EX SH-04E
Aquos SH-07D
Aquos SH-13C
Aquos Slider SH-02D
Aquos Zeta SH-06E
Aquos Zeta SH-09D
Q-Pot SH-04D
SH-05D
Sony
Xperia Z3V
Xperia Z4V
Xperia XZ2 Premium
Xperia XZ3
Techdy
Basic Bear
Bear Pro
Vertu
Aster
Signature Touch
XiaomiMi
MIX 2S
Mi Mix 3
YotaPhone
Yotaphone 2
ZTE
Telstra Tough Max
ZTE Axon 9 Pro